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Quality Service

  • Categories:About Us
  • Time of issue:2020-02-07 00:00:00
Description:Pre-sale serviceWe will conduct a comprehensive analysis of product uses and customer requirements to provide users with detailed, suitable, and cost-effective design solutions, so that customers can easily choose the products they need.Sale serviceWe will have a dedicated follow-up staff for each project, timely understand and track the production process, and coordinate with customers to prepare for civil works, frame, site, etc. In the production process, the quality control personnel of Zhongchuang Company will strictly control each process. The quality control personnel are in accordance with the ISO9001-2008 quality certification system. Therefore, they can ensure that the equipment provided in the design, procurement, manufacturing, inspection, packaging, installation and commissioning Strict quality management and control in all aspects. Ensure that the entire process of implementation of ISO9001-2008 quality assurance system.After-sales service commitmentThe product warranty period is one year, seven days return, 15 days replacement, lifetime service.After-sales service during the warranty period:After the installation and commissioning of the equipment is completed, the supplier can answer any questions in the use of the product of the buyer at any time by telephone, written or other contact methods. Zhongchuang Company locates the fault within 0-1 hours after receiving the user's call for repair, and puts forward a solution, and finally guides the user to troubleshoot the device. If it can't be solved on site, we will provide on-site service within 24-72 hours, and finally solve the equipment failure. During the warranty period, the failure or damage caused by man-made or natural disasters will only be charged for maintenance costs.Regular return visit service:After-sales service personnel visit customers at least once a year or call back by customer service personnel, carry out on-site inspections of the operating equipment, timely discover hidden dangers in the operation of the equipment, reduce the probability of equipment failure, and ensure the stable operation of customer equipment.Services outside the warranty period:Outside the warranty period, after-sales service personnel will visit the equipment or call back from time to time to understand the subsequent use of the product and provide equipment maintenance or use suggestions. For equipment maintenance beyond the warranty period, we will only charge the cost of labor and maintenance cost for replacement parts that need to be repaired on site according to user needs, within a time period of 24-72 hours
Description:Pre-sale serviceWe will conduct a comprehensive analysis of product uses and customer requirements to provide users with detailed, suitable, and cost-effective design solutions, so that customers can easily choose the products they need.Sale serviceWe will have a dedicated follow-up staff for each project, timely understand and track the production process, and coordinate with customers to prepare for civil works, frame, site, etc. In the production process, the quality control personnel of Zhongchuang Company will strictly control each process. The quality control personnel are in accordance with the ISO9001-2008 quality certification system. Therefore, they can ensure that the equipment provided in the design, procurement, manufacturing, inspection, packaging, installation and commissioning Strict quality management and control in all aspects. Ensure that the entire process of implementation of ISO9001-2008 quality assurance system.After-sales service commitmentThe product warranty period is one year, seven days return, 15 days replacement, lifetime service.After-sales service during the warranty period:After the installation and commissioning of the equipment is completed, the supplier can answer any questions in the use of the product of the buyer at any time by telephone, written or other contact methods. Zhongchuang Company locates the fault within 0-1 hours after receiving the user's call for repair, and puts forward a solution, and finally guides the user to troubleshoot the device. If it can't be solved on site, we will provide on-site service within 24-72 hours, and finally solve the equipment failure. During the warranty period, the failure or damage caused by man-made or natural disasters will only be charged for maintenance costs.Regular return visit service:After-sales service personnel visit customers at least once a year or call back by customer service personnel, carry out on-site inspections of the operating equipment, timely discover hidden dangers in the operation of the equipment, reduce the probability of equipment failure, and ensure the stable operation of customer equipment.Services outside the warranty period:Outside the warranty period, after-sales service personnel will visit the equipment or call back from time to time to understand the subsequent use of the product and provide equipment maintenance or use suggestions. For equipment maintenance beyond the warranty period, we will only charge the cost of labor and maintenance cost for replacement parts that need to be repaired on site according to user needs, within a time period of 24-72 hours
Information
Pre-sale service
 
We will conduct a comprehensive analysis of product uses and customer requirements to provide users with detailed, suitable, and cost-effective design solutions, so that customers can easily choose the products they need.
 
Sale service
 
We will have a dedicated follow-up staff for each project, timely understand and track the production process, and coordinate with customers to prepare for civil works, frame, site, etc. In the production process, the quality control personnel of Zhongchuang Company will strictly control each process. The quality control personnel are in accordance with the ISO9001-2008 quality certification system. Therefore, they can ensure that the equipment provided in the design, procurement, manufacturing, inspection, packaging, installation and commissioning Strict quality management and control in all aspects. Ensure that the entire process of implementation of ISO9001-2008 quality assurance system.
 
After-sales service commitment
 
The product warranty period is one year, seven days return, 15 days replacement, lifetime service.
 
After-sales service during the warranty period:
 
After the installation and commissioning of the equipment is completed, the supplier can answer any questions in the use of the product of the buyer at any time by telephone, written or other contact methods. Zhongchuang Company locates the fault within 0-1 hours after receiving the user's call for repair, and puts forward a solution, and finally guides the user to troubleshoot the device. If it can't be solved on site, we will provide on-site service within 24-72 hours, and finally solve the equipment failure. During the warranty period, the failure or damage caused by man-made or natural disasters will only be charged for maintenance costs.
 
Regular return visit service:
 
After-sales service personnel visit customers at least once a year or call back by customer service personnel, carry out on-site inspections of the operating equipment, timely discover hidden dangers in the operation of the equipment, reduce the probability of equipment failure, and ensure the stable operation of customer equipment.
 
Services outside the warranty period:
 
Outside the warranty period, after-sales service personnel will visit the equipment or call back from time to time to understand the subsequent use of the product and provide equipment maintenance or use suggestions. For equipment maintenance beyond the warranty period, we will only charge the cost of labor and maintenance cost for replacement parts that need to be repaired on site according to user needs, within a time period of 24-72 hours

 

Keyword: warranty, equipment, lifetime service. quality control

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